Hello - CRM displays dots next to users and contacts, to indicate availability, like "In a meeting" or "Presence unknown."
I have some js where I programatically set some contacts to cc/bcc of an email through js. This successfully sets the contact to the corresponding field of the email. However, when I click on the contact url, this doesn't open a new window for the contact.
Also, the "presence" dot does not display next to the contacts that I programmatically add to the email. I currently set the contact to the email through js as an object array like this:
[{id:x, name:x, entitytype:x}]
Is there a better way to set a contact programatically through js, that will open the contact window, and display the presence dot next to the contact?