Hello - Does CRM provide email thread tracking? I know CRM associates emails with cases, but does CRM also have a structured way of associating emails with other emails?
For example, instead of a standard "reply all", if a user forwarded an email thread to a new person outside of the original email recipients, does CRM have a structured way of storing that as a conversation branch?
Even without a conversation branch structure, I could still write custom code to identify the conversation branch, but, I was wondering if CRM had a built-in, structured way to manage this?