I am a newbie to CRM and I am beginning the process of defining our security roles for the different user groups within our firm. One thing I would like user to be able to do is to edit their own work hours. I have looked for a post addressing this issue and tinkered as much as I know how but have not found a solution.
When I log in to CRM as one of our standard users, it won't let him alter his work hours (See Figure 1). Below is a clip showing the only setting I found that I thought would accomplish this -- in Service Management (see figure 2) -- but this doesn't seem to help (if I've set it up correctly).
Is there a way to accomplish this? If so, how?
Thanks,
Glen W.
