Scenario: After some operation on Incident/Case (e.g. Status change), we need to send an email to the list of recipients: Owner, Created by, Modified by, and Contact. However, if some of them has an invalid email address, the message is not send to anybody.
I am afraid this is by-design. We would like the email to be send to all recipients with a valid email address. I can imagine some workarounds, but none of them seems 100%:
1) Sending more emails, every with a single recipient. This seems hard to maintain (duplicities) and making mess in activities. Moreover, a recipient doesn’t see the others.
2) Ensure everybody has a proper email address. Not possible. We have a few users without an email address (we could use some mock one), contacts can temporarily have no address and there is also the SYSTEM account.
3) Do it by plugin. Possible, but quite complex. We lose possibility for wysiwig email editor, and quick/easy workflow modification.
Is there some other way to solve this? Thanks!