When an Outlook user moves a CRM Appointment to another calendar, CRM doesn't get the information and the CRM/Outlook link is lost.
Below, an detailed example with 2 Outlook users: Jane and John. We work with Microsoft Dynamics CRM Online 2016 Update 1 version (8.1.0.360).
Question : Does someone faced this limitation and found a trick to avoid it?
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In Outlook, Jeanne creates 1 meeting in her calendar
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In Outlook, Jeanne tracks this meeting in CRM
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In Outlook, Jeanne move the appointment to John’s calendar (and change the day)
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In Outlook, John sees the meeting in his calendar. The meeting appears to stay tracked.
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But in CRM, nothing has changed
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Why ?
2 CRM fields must change in CRM to move the appointment from Jeanne -> John’s calendar
the ‘owner’ field
but the ‘owner ‘ field is not sync between Outlook and CRM
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the ‘organizer’ field
This field is sync but Outlook does not change the organizer when moving from 1 calendar to another
