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CRM 2013 on Outlook 2010 Cannot Open existing case in a new Window

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CRM 2013 was recently installed on this PC.  User searches for a case and when user selects that case, it does not open up the case information in a new window (which downloads this info from the server).  It works fine on other PCs.  I have matched the settings, ADD Ins, ran the diagnostic tool in CRM 2013 without any luck.

PC has both IE11 & Chrome installed

Synchronisation is working.

Would appreciate assistance with this please.


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