Hi
I'm trying to capture in CRM any bounce back email that has been sent from CRM and well... I'm stuck.
So I've configured a forward mailbox. But when the email account that sends the emails out receives the bounce back, first issue is that it does not forward it to the forward mailbox despite the rule. I guess that's something to do with exchange server, I can put that aside.
Nevertheless, as a test, I manually forward that email as attachment to the forward mailbox, then the email router kicks in and tries to match it to CRM but it fail in doing that, I'm using smart matching but it failed equally using the token.
I'm guessing that's because the bounce back email has a different sender than the corresponding email in CRM. And unfortunately that sender is never the same depending on where you're sending the emails...
Does anyone see a solution to that problem ?
I'm going to try something twisted like when receiving an undeliverable, send another email which I'll try to set up so that it will definitely match in CRM or something like that...
