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No Results in CRM Outlook Client

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Greetings to the Community,

we'd like to implement the Outlook Client in our Environment.

The Problem is, Outlook isn't showing us the Views. Either the CRM-Overview stays white, or we get the Info, that CRM tries to establish a connection :

The connection itself is working, because i get the information, that users without assigned roles exist and i get the option to send pending emails via Outlook.

The Problem occurs, while working in the Citrix environment. We get results while working on the local system.

I found nothing on the web regarding this problem.

Overall we got following constellation:

  • Citrix XenApp 6.5
  • MS CRM 2011 (RU 11)
  • Outlook 2013 (Office 365 ProPlus)
  • CRM Client for Outlook (current Version: 05.00.9690.1992)

Does someone knows this problem and already have a solution?

Are there maybe Settings you need to set, for the Client to work properly?

Best Regards

Daniel


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