HI folks,
I have a very weird thing when creating a serviceappointment record. In some users when they create a serviceappointment and add a contact as a resource the 'AddressUsed' field is set to NULL to all of them in the ActivityParty record associated to the serviceappointment.
I have seen in the database that this problem started happening a given day (it worked Ok until one day, then since then on AddressUsed is NULL in all ActivityParty records of all serviceappointments that the user creates).
This happens for some users and the scenario is the same in all of them.
I checked the Audit history for each user to see if there was any update on the user that day when this issue started occurring and saw that there was a 'Disassociate Entities' followed by a 'Associate Entities' the day the issue started happening. This update is merely a role being updated on that user.
Has anybody experienced the same issue here? All feedback is welcomed.
Cheers,
Jordi