I have the below Scenario,
The case have 9 levels escalation and on each level the time is 10 minutes, however when i create and SLA with 9 SLA details and each one will fail after 10 minutes. The Workflow of the SLA will fail (on Team assign) with the message infinite loop. is there a solution for this.
In addition to the above issue, when i add the SLA to the CRM solution, and after importing it to a new organization, the assigned team will fail (red X next to the team assigned inside the SLA Detail) , even though i created the team.