To all.
This has been the most frustrating thing I have ever worked on in my 20 years of IT. I have followed the exact configuration for creating and email to case like 40 times -- spent hours researching that should just work out of the box. I am this close to cancelling my subscription even though I love CRM.
Followed this process to the exact settings just trying to get it to work.
1. Incoming email works fine -- all emails end up in the right queue.
2. The workflow runs successfully in "system jobs"
3. Watching the Queue the email shows in the Queue but then disappears but never shows up in the routing queue.
How can you track the process? Is there a log file. There is no way to troubleshoot to see what the exact problem is.
Any help is appreciated....
Clyde