I have a simple workflow that (is supposed to) send an e-mail 1 month before the renewal of a software licence (custom entity). Please see below.
Sorry for the french capture but I think somebody can figure it out. It is a simple 'Wait until on or after 1 month before renewal date of the licence'.
Then 'Send an email to the account manager and the Sales Manager'.
It is triggered on new record and on the change of the renewal date. The triggering works fine. All the test records are started.
The workflow stays in the wait condition and does not resolve it. Any clue of what could be wrong ?