Dynamics CRM 2011 on premise.
We have customised the incident/case entity to add new fields and customised the views for this entity to show some of the new fields. One of the fields is a reference to another entity (Benefit in this screenshot:
When I enable filters I get these options:
All options work apart from "Filter by specific Benefit...".
Selecting this option shows this screen:
No matter what is selected, the resulting list is empty, even when it shouldn't be. No error is shown.
The behaviour is the same in the latest IE and latest Chrome.
How can I investigate this?