How can you ensure that a copy of the email sent from CRM can also be sent to a delegated email address?
My example is a bulk email to say 28 recipients. I have a template built and want to use the send direct email function. I want a copy of the email for each recipient to be sent to an mailbox to manage the ongoing thread in Outlook. Each email is unique as it is pulling in merge fields from the account and contact entity.
Can this be achieved?
Thanks
Pete