Hi,
we are on CRM 2011 on premise and are synchronizing e-mails via e-Mail router with smtp and pop3.
There is one queue, where since Jan 24th no emails have been processed. But,
- there are no errors or warnings for source mscrmemail in Event viewer
- a connection test works fine
- there are lots of e-mails in the pop3 Mailbox since Jan 24th
The treshold of this queue is set to Jan 24th in the systemstate.XML.
Actually I have no idea, why the e-mails for that queue are not processing, since before everything was working fine.
Any feedback what to further investigate would be highly appreciated ;)
Additionally in the incoming Profile currently a message expiration period of 48 hours is configured. If I'd like to reload all mails since Jan 14th, can I Change the message expiration period to 16 days (in sec.) and then the mails should be processed?
br Thomas