Hi,
I need some smart solution for such case(crm 2015 online):
For example I am mac user without outlook, i send email to new client (unknown crm contact) and put in CC our forward email box forwardbox@email.com
Process AS IS: email going to crm queue forwardbox@email.com. Then unknown contact created automaticaly but responsible person is responsible for queue (admin) - not the manager who sent email
Process TO DO: Email with unknown contact going to crm queue forwardbox@email.com. Then I want to create contact automaticaly and set task to responsible for this contact(who sent email to queue). The puprose of task to check contact and assign to some organization
Main problem: there is no problem with setting option of auto creation of contact. But the main problem how to create such business process that will set task for person who send email to forwardbox@email.com and created new contact because he has this communication and knowns the details(not the admin of the queue)
BTW I saw this cool functionality in Capsule Crm (light, simple crm) and trying to reproduce in dynamics crm.
Waiting for your ideas about this process (if it possible describe it step by step)
Thank you!