Hello all-
We are having an issue with several users that are trying to set regarding to emails (and some appointments) in the Outlook client and getting an error message that says "The specified record type does not exist in MS Dynamics CRM. Item Name'subject of email' " I have been working with MS to resolve this and they told me it was because of some rollup fields on the account entity, and if I deleted those fields it would resolve the issue.
Makes no sense to me why that would be a resolution. Please help if you have had this issue, and if you have been able to resolve it.
We're on Outlook 2010 and CRM Online 2015, update 1.
Thank you