Hey guys,
I am facing a strange error in the fresh default organization of MS CRM. I installed CRM 2013 + Service Pack 1 + Update Roll up 2 in my server. The installation went fine. The default organization got created. The deployment manager shows the default organization and am able to browse, create records, update records in CRM within the server.
But, when when I access the CRM url from my desktop or anywhere outside the server and click on 'New' button from any entity, the New form is not opening. There is Error on Page on the browser (have tried with multiple browsers IE, Chrome, Opera) and the Microsoft pop up to send error report appears. Below is the error from the error report.
Microsoft Dynamics CRM Error Report Contents
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>Unable to get property '_error' of undefined or null reference</Message>
<Line>7</Line>
<URL>/_common/global.ashx?ver=-970251868</URL>
<PageURL>/main.aspx?etc=2&extraqs=%3fetc%3d2&pagemode=iframe&pagetype=entityrecord</PageURL>
<Function>anonymousr:Unabletogetproperty'_error'ofundefinedornullreference</Function>
<CallStack>
<Function>anonymousr:Unabletogetproperty'_error'ofundefinedornullreference</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0; InfoPath.3)</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-AU</SystemLanguage>
<UserLanguage>en-AU</UserLanguage>
<ScreenResolution>1518x853</ScreenResolution>
<ClientName>Web</ClientName>
<ClientTime>2016-01-19T11:39:23</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{4D84D183-53BB-E511-8693-005056A53294}</OrgID>
<UserID>{3101834B-58BB-E511-8693-005056A53294}</UserID>
<CRMVersion>6.1.3.119</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>Unable to get property 'header' of undefined or null reference</Message>
<Line>2</Line>
<URL>/_common/JsProvider.ashx?ids=1959345455-451858892-1713948411-1401263868-1250882489-367493978-19173614-574022791-696891199-2007586035-1552783829&ver=-970251868</URL>
<PageURL>/main.aspx?etc=2&extraqs=%3fetc%3d2&pagemode=iframe&pagetype=entityrecord</PageURL>
<Function>anonymousr:Unabletogetproperty'header'ofundefinedornullreference</Function>
<CallStack>
<Function>anonymousr:Unabletogetproperty'header'ofundefinedornullreference</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0; InfoPath.3)</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-AU</SystemLanguage>
<UserLanguage>en-AU</UserLanguage>
<ScreenResolution>1518x853</ScreenResolution>
<ClientName>Web</ClientName>
<ClientTime>2016-01-19T11:39:23</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{4D84D183-53BB-E511-8693-005056A53294}</OrgID>
<UserID>{3101834B-58BB-E511-8693-005056A53294}</UserID>
<CRMVersion>6.1.3.119</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>
The only difference between accessing CRM url within the server and outside the server is we have implemented Netscaler configuration and CRM is accessed through this Netscaler url from my desktop (anywhere outside the server).
I have tried repairing/uninstalling CRM multiple times but the issue still remains. Have checked for all permissions according to the Installation guide and it is good. The necessary firewall rules to access the CRM url is opened (Am assuming that's why I am even able to access CRM). There are no errors/exceptions logged in Trace, no errors in event logs either.
Has anybody faced a similar issue? Is there anything important that we need to take care of while implementing netscaler for Dynamics CRM 2013?