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Account not pulling through when creating Opportunity

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Hello,

 have an issue with CRM Online (still on 2015 SP1), when creating an Opportunity using the + button on a sub-grid from the Account form it will open up a new Opportunity but wont autofill the 'Potential Customer' or 'Account' fields with the Account details that the create new was initiated from. Any ideas on how to resolve this or where I should be looking?

I've looked at the mappings and everything is setup correctly as standard.

Many thanks


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