Hey Everyone,
In a bit of a quandary here and fight with Microsoft Tech Support over this particular item.
Setup – CRM 2011 hosted via Microsoft
When using the default “Inactive Contacts” thru CRM via the Outlook Add In and attempting to utilize the “Search Inactive Contacts” feature, I get results from the Active Contacts!!
For testing purposes, I created, then made Inactive a contact, Leia Skywalker and she does appear in the default “Inactive Contacts” tab, as 1 of 322 total Inactive Contacts -
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However… When I use the “Search Inactive Contacts” feature –
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And insert her first name –
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Then proceed with the lookup, I get a contact who is an Active contact!! –
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And the Inactive Contact of Leia Skywalker doesn’t show at all!!
The only way that I can get Leia Skywalker to appear when on the Inactive Contacts tab is to filter on “Full Name” begins with “Leia” and then she appears.
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And subsequent result –
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So seriously, what’s the purpose of “Search Inactive Contacts” if it doesn’t work as it should?? Or am I asking too much of the system to do as it’s supposed to do??
Thoughts/advice on this topic would be appreciated.
Regards,
Joe
