Hi
We have an ongoing issue where any new user cannot connect using the Outlook client unless they are assigned the System Administrator role. When configuring the client, they enter the URL which tests fine, and then they select the organisation from the drop-down list and click OK. The progress bar gets to half way across and then it errors.
When they have been assigned the System Administrator role they can connect, they can then have the System Administrator role removed and they can continue to connect successfully. Therefore the issue only occurs the first time they try to connect without the role.
The Outlook users are also in a different Active Directory domain to the CRM user account that they use -- we are hosting the CRM system on behalf of another company.
Does anyone know why this might be?
See the log file below. Thanks in advance.
15:23:04| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 19/08/2013 15:23:04 ===
15:23:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
15:23:04| Info| Client Configuration Wizard Version : 5.0.9690.3557
15:23:04| Info| Client Configuration Wizard LanguageID : 1033
15:23:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
15:23:05| Info| Query all rows in profile table
15:23:05| Info| Outlook is initialized
15:23:05|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
15:23:05| Info| Client Configuration Wizard Running Mode : Normal
15:23:06| Info| Configuration file Type : OnPremise.
15:23:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
15:23:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
15:23:09|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
15:23:09| Info| Logon mapi store
15:23:09| Info| Logon admin service
15:23:09|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:23:09| Info| Query all rows in msg service table
15:23:09| Info| Adding service id : {0cdcc151-1e41-4c64-8d05-558841f92225}
15:23:09|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:23:09| Info| Outlook profile contains organizationid: {bcf67b81-8f35-446d-bc45-c3b155b89e70}, mapi serviceid: {0cdcc151-1e41-4c64-8d05-558841f92225}
15:23:09|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
15:23:09|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
15:23:09|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerInfo.ServerInfo
15:23:09| Info| Server Info :
15:23:09| Info| OrganizationId : bcf67b81-8f35-446d-bc45-c3b155b89e70
15:23:09| Info| OrganizationFriendlyName : orgname
15:23:09| Info| OrganizationName : orgname
15:23:09| Info| DisplayName : orgname
15:23:09| Info| ServerUrl : https://orgname.domain.eu:444/XRMServices/2011/Organization.svc
15:23:09| Info| WebAppUrl : https://orgname.domain.eu:444/
15:23:09| Info| DiscoveryUrl : https://orgname.domain.eu:444/XRMServices/2011/Discovery.svc
15:23:09| Info| ExtranetDiscoveryUrl : https://orgname.domain.eu:444/XRMServices/2011/Discovery.svc
15:23:09| Info| IsPrimary : True
15:23:09| Info| UserId : cf2b6dc1-cb19-e111-abf3-005056be0002
15:23:09|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerInfo.ServerInfo
15:23:09| Info| Adding the server information for organization : bcf67b81-8f35-446d-bc45-c3b155b89e70
15:23:09|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
15:23:09|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
15:23:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
15:23:10|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddToServerList
15:23:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.AddToServerList
15:23:10|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
15:23:15|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm._addButton_Click
15:23:15|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
15:23:15|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
15:23:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
15:23:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
15:23:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
15:23:16| Info| Adding url : https://orgname.domain.eu:444.
15:23:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
15:23:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
15:23:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
15:23:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm._addButton_Click
15:23:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm._editButton_Click
15:23:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.EditServer
15:23:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
15:23:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
15:23:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
15:23:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
15:23:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.EditServer
15:23:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm._editButton_Click
15:23:37|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm._deleteButton_Click
15:23:37|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.DeleteServer
15:23:38| Info| Deleting the CRM datastore.
15:23:38|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
15:23:39| Info| Logon mapi store
15:23:39| Info| Logon admin service
15:23:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:23:39| Info| Query all rows in msg service table
15:23:39| Info| Adding service id : {0cdcc151-1e41-4c64-8d05-558841f92225}
15:23:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:23:39| Info| Outlook profile contains organizationid: {bcf67b81-8f35-446d-bc45-c3b155b89e70}, mapi serviceid: {0cdcc151-1e41-4c64-8d05-558841f92225}
15:23:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteCrmDatastore
15:23:39| Info| Logon Mapi store
15:23:40|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerInfo.ServerInfo
15:23:40| Info| Server Info :
15:23:40| Info| OrganizationId : bcf67b81-8f35-446d-bc45-c3b155b89e70
15:23:40| Info| OrganizationFriendlyName : orgname
15:23:40| Info| OrganizationName : orgname
15:23:40| Info| DisplayName : orgname
15:23:40| Info| ServerUrl : https://orgname.domain.eu:444/XRMServices/2011/Organization.svc
15:23:40| Info| WebAppUrl : https://orgname.domain.eu:444/
15:23:40| Info| DiscoveryUrl : https://orgname.domain.eu:444/XRMServices/2011/Discovery.svc
15:23:40| Info| ExtranetDiscoveryUrl : https://orgname.domain.eu:444/XRMServices/2011/Discovery.svc
15:23:40| Info| IsPrimary : True
15:23:40| Info| UserId : cf2b6dc1-cb19-e111-abf3-005056be0002
15:23:40|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerInfo.ServerInfo
15:23:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
15:23:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
15:23:40| Info| Action type : Delete.
15:23:40| Info| Add PrimaryConfigurator.
15:23:40| Info| Add OrganizationRepositoryConfigurator.
15:23:40| Info| Add AddinConfigurator.
15:23:40| Info| Add GlobalRepositoryConfigurator.
15:23:40|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
15:23:40| Info| Get action list.
15:23:40| Info| Get action total progress : 25.
15:23:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
15:23:40| Info| Action command type : Delete.
15:23:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Unconfigure
15:23:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
15:23:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
15:23:41| Info| Delete org-based registry keys.
15:23:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
15:23:41| Info| Remove org-based registry values.
15:23:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
15:23:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
15:23:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
15:23:41| Info| Removed the form region for IPM.Note in Office registry hive.
15:23:41| Info| Removed the form region for IPM.Appointment in Office registry hive.
15:23:41| Info| Removed the form region for CRM.Task in Office registry hive.
15:23:41| Info| Removed the form region for CRM.Contact in Office registry hive.
15:23:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
15:23:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
15:23:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
15:23:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
15:23:41| Info| Removed the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
15:23:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
15:23:41| Info| Deleted the resiliency keys under Software\Microsoft\Office
15:23:41| Info| Deleted the resiliency keys under Software\Microsoft\Office
15:23:41| Info| Deleted the resiliency keys under Software\Microsoft\Office
15:23:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
15:23:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
15:23:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
15:23:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
15:23:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
15:23:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
15:23:41| Info| Stopped application hoster.
15:23:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
15:23:41| Info| Deleted Application hoster registry value.
15:23:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
15:23:41| Info| Removed application hoster settings.
15:23:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
15:23:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
15:23:42| Info| Deleted user application files.
15:23:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
15:23:42| Info| Removed SQM registry keys.
15:23:42| Info| Removed SQM queue directory.
15:23:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
15:23:42| Info| Removed SQM registry key values and directory.
15:23:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
15:23:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
15:23:42| Info| Deleted Crm allow list key.
15:23:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
15:23:42| Info| Removed Laptop client registry keys.
15:23:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
15:23:42| Info| Removed Crm client registry keys.
15:23:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
15:23:42| Info| We have successfully removed Microsoft Dynamics CRM for Outlook with orgname.
15:23:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Unconfigure
15:23:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
15:23:42| Info| Delete msg service with service Id : 0cdcc151-1e41-4c64-8d05-558841f92225
15:23:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteCrmDatastore
15:23:42| Info| Deleted the CRM datastore.
15:23:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.DeleteServer
15:23:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm._deleteButton_Click
15:27:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm._addButton_Click
15:27:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
15:27:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
15:27:46|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
15:27:46|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
15:27:46|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
15:27:46|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
15:27:46|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
15:27:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
15:27:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
15:27:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
15:27:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
15:28:07| Error| Error connecting to URL: https://orgname.domain.eu:444/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Credentials required
at Microsoft.Crm.Outlook.ClientAuth.ClaimsBasedAuthProvider`1.AuthenticateClaims()
at Microsoft.Crm.Outlook.ClientAuth.ClaimsBasedAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
15:28:51| Info| Fill organization comboBox with server information.
15:29:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
15:29:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
15:29:32|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
15:29:32|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
15:29:32| Info| Action type : Add.
15:29:32| Info| Add GlobalRepositoryConfigurator.
15:29:32| Info| Add AddinConfigurator.
15:29:32| Info| Add OrganizationRepositoryConfigurator.
15:29:32| Info| Add PrimaryConfigurator.
15:29:32| Info| Add OutlookConfigurator.
15:29:32| Info| Add FinalConfiguratorConfigurator.
15:29:32|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
15:29:32| Info| Get action list.
15:29:32| Info| Get action total progress : 55.
15:29:32|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
15:29:32| Info| Action command type : Add.
15:29:32|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
15:29:32|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
15:29:32|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
15:29:32|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
15:29:32| Info| Deleted user application files.
15:29:32|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
15:29:32|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
15:29:32| Info| Copied registry values created by setup in HKLM to HKCU on configuration
15:29:32|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
15:29:32| Info| Set default settings to client configuration.
15:29:32|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
15:29:32|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
15:29:33| Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
15:29:33| Info| ASP Net install path : c:\Windows\Microsoft.NET\Framework\v4.0.30319\
15:29:33|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
15:29:33| Info| Created Crm allow list key.
15:29:33|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
15:29:33| Info| Set laptop client registry key values.
15:29:33|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
15:29:33| Info| No extended chars in https://orgname.domain.eu:444/XRMServices/2011/Organization.svc were found. No need for short naming.
15:29:33| Info| Set platform root registry keys.
15:29:33|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
15:29:33| Info| Set platform root key value.
15:29:33| Info| Set user id registry key.
15:29:33|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
15:29:33| Info| Set configuration registry key values.
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
15:29:34| Info| Added SQM registry keys.
15:29:34| Info| Added SQM queue directory.
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
15:29:34| Info| Added SQM registry key values and directory.
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
15:29:34| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
15:29:34| Info| Deleted the resiliency keys under Software\Microsoft\Office
15:29:34| Info| Deleted the resiliency keys under Software\Microsoft\Office
15:29:34| Info| Deleted the resiliency keys under Software\Microsoft\Office
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
15:29:34| Info| Registered the form region for IPM.Note in Office registry hive.
15:29:34| Info| Registered the form region for IPM.Appointment in Office registry hive.
15:29:34| Info| Registered the form region for CRM.Task in Office registry hive.
15:29:34| Info| Registered the form region for CRM.Contact in Office registry hive.
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
15:29:34| Info| Created Crm integrate key.
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
15:29:34| Info| Set org-based registry values.
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
15:29:34| Info| Set Primary Org values.
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
15:29:34| Info| Logon mapi store
15:29:34| Info| Logon admin service
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:29:34| Info| Query all rows in msg service table
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
15:29:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
15:29:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
15:29:41| Error| Exception : InternalOperationPlugin: Could not find method 'RetrieveMetadataChangesForRichClient' on 'Microsoft.Crm.Sdk.Metadata.MetadataServiceProvider'.
Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Xrm.Sdk.IOrganizationService.Execute(OrganizationRequest request)
at Microsoft.Xrm.Sdk.Client.OrganizationServiceProxy.ExecuteCore(OrganizationRequest request)
at Microsoft.Crm.Application.SMWrappers.ClientOrganizationServiceProxy.ExecuteCore(OrganizationRequest request)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientMetadataSync.DiffMetadataRequest(Int64 version, IDataWrite`1 metadataWriter)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientMetadataSync.DiffSync(Int64 serverVersion)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientMetadataSync.Sync(Int64 version)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientDynamicMetadataCache.DoSyncInternal(IOrganizationContext context)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientDynamicMetadataCache.DoSync(IOrganizationContext context, Boolean forceSync)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientDynamicMetadataCache..ctor(IOrganizationContext context, Boolean reloadAsynchronously)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientDynamicMetadataCache.LoadCache(IOrganizationContext context, Boolean unusedHere)
at Microsoft.Crm.Metadata.MetadataCache.GetInstance(IOrganizationContext context)
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)