Hi,
We've just rolled out the critical update for CRM client for Outlook UR11 that was released by Microsoft to Windows Update last week. Part of the update was a change to how CRM windows opened, i.e. under a new CRM application process, this change also included a limit to the number of windows that could be opened in order to prevent an Out of Memory Exception.
Several of our users have reported reaching this limit and getting the following message:
--------------------------- Microsoft Dynamics CRM ---------------------------
Sorry, the application is low on memory so the form can not be opened. If you have any Microsoft Dynamics CRM for Outlook forms open, save and close them, and try again.
--------------------------- OK ---------------------------
However, in order to be able to open more windows the users have to close ALL open CRM windows. I have been able to reproduce this in our development environment.
Has anyone else experienced this problem? Does anyone know if Microsoft is aware of this problem? Does anyone know if anything can be done to fix this?
Thanks, Adrian