Hello,
We have a support queue set up that will poll emails from our support-mailbox. This works great for any external e-mails and most for most of the e-mails from our internal users (CRM users). However, we have four different users (15 in total) whose mail are never routed into the queue. We have no idea why this is. The e-mails do appear in the mailbox, the users have various security settings (two are even system admins). I can't really find any differences on the accounts in CRM.
Is there some special CRM queue log where any further information would be available?
Thanks,