We are working with a client that has a hosted CRM installation with a number of add ins. In most entities, we can easily add custom buttons and other ribbon customizations without any problem. However, on the web site, for certain entities (contact and lead), the form customizations don't show up. What is very odd is that it is customizations from multiple solutions that don't appear, not just ours. It is as if, somehow, their site is configured to turn off any customization for these entities.
I am completely stuck on debugging this issue. We have confirmed that if we install the same solutions in other environments (both on-premise and hosted) that this issue does not occur. Sadly, we don't have the ability to uninstall one solution at a time to find if there is a solution that is causing this issue.
General advice on debugging why certain form customizations are (or aren't) showing would be much appreciated.
Thanks,
Nathan Dykman