Hi,
I have the email router client installed on the client server and outgoing profile set up. Mailbox user credentials are set up as well in the email router client.
I have taken the steps to:
- create the outgoing profile
- give it the login to the mailbox
- create the crm organization configuration
- assign it the outgoing profile
- hit "load data" and see if it connects
- see a list of users
- "email test" it'll test the outgoing profile
I then set Users in CRM to 'send on behalf', as well as set up their mailboxes in Settings-Email Configuration in Synchronization Method for Server - Side Synchronization or Email Router. I have System Settings set up to 'Process Email Using' Microsoft Dynamics 2015 Email Router. I have 'Email processing for unapproved user and queues' set to unchecked.
When I test a workflow to send an email notification when a user is assigned a case, the workflow is succeeded and the email is created. But the test user (myself) never gets the email. Also if I send an email from CRM to myself it is stuck in 'Sending' status.
Help is very much appreciated...please let me know if you have ideas. Thanks.
