If XYZ person sending mail from CRM to Lead(Named-abc) and that lead replied back to that mail. In CRM system replies received from abc Lead is not getting tagged properly. In the received email, mail received from Lead shows To field as the all records in whcich this XYZ person mail addreess is present.
We are not able to map the outgoing email to incoming email properly. In what basis it sets To fields??
Please anyone can guide on this to work properly