I have a client where one user sees his CRM 2011 icons in Outlook 2010 as yellow folders in stead of CRM icons. The add in is connected the CRM server, the ribbon icons are active, the CRM is working in both Outlook and browser. All other users in organisation do not have this issue.
He would just like to see the icons in stead of yellow folders. Anyone has a suggestion of where I should look for the cause of this error.
Kind regards
Marianne Christensen