Hi there,
I think is an issue with sitemap but maybe someone can help me with this.
I have a custom group on the sitemap that contains several existent entities (cases, queue, contacts).
For example, when I open the cases view and I click refresh the sitemap keeps the same (custom group --> cases). But when I open a record and the click refresh the system goes back to the default location of the cases (Services --> Cases --> Record) and what I want to happens is taht it keep the custom location (Custom Group --> Cases --Record)
Does anyone have any workaround to this problem?