Hey Everyone,
I've encountered an issue while setting up CRM for Outlook for our recent Dynamics CRM 2013 deployment in production. The exact same issue is described here: http://serverfault.com/questions/593898/outlook-crm-add-in-auto-track-option-is-missing
Essentially in outlook, under CRM - > Set Personal Options - > Email, there should be a checkbox labeled ‘Check incoming e-mail in Outlook and determine whether an e-mail should be linked and saves as a Microsoft Dynamics CRM record’ that isn’t appearing.
Current Outlook (missing where red block should be):
Online Resources (shows option should be available in Outlook 2013):
http://www.microsoft.com/en-us/dynamics/crm-customer-center/set-an-option-to-automatically-track-incoming-outlook-email-in-crm-for-outlook.aspx
http://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2012/10/11/crm-e-mail-tracking-part-2.aspx
Indicated in the resources I’ve found, this option is enabled by the ‘Background Track Email’ option under the CRM for Outlook Diagnostic Tool:
Ensuring these options are set, and even going into the registry to ensure they are set on each VM and are being picked up by roaming profiles, the option is still not showing in Outlook.
This option seems essential to be able to track emails within CRM, as it determines whether Outlook looks at each email and then from the users personal options (what email tracking option chosen) to appropriately track the email given the settings.
If anyone could help me with this issue, provide any information, or steer me in the right direction it would be much appreciated.
-Michael Hnatiw