Hello,
I have 2 bulk deletion jobs on CRM Online which are in 'canceling' status for 7 days.
They are visible in the 'Locked System Jobs' view and I have already tried all the possible options in the 'More Actions' button in order to stop the canceling execution, but CRM shows an error saying that 'The selected system job could not be canceled. The status of this system job may have changed. Refresh the System Jobs list to see if cancelling still applies". The log file shows the following:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #A0823439Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #A0823439</Message>
<Timestamp>2013-05-09T13:32:56.080026Z</Timestamp>
<InnerFault>
<ErrorCode>-2147204763</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>The state transition requested is not valid for the current state. Current state: 2, current status: 22, target state: 3.</Message>
<Timestamp>2013-05-09T13:32:56.080026Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<TraceText i:nil="true" />
</OrganizationServiceFault>
It makes sense that CRM cannot cancel a job that is canceling status, but I need to stop these executions. We are not able to import data to CRM for 7 days, because we need to execute de bulk deletion jobs before importing new data.
Have someone already faced this kind of issue? I'm a newbie in CRM and I have no idea about what to do.
I appreciate any help.
Thank you,
Renata Vieira