Hi all,
We are having an unpredictable and sporadic problem. We have numerous mailboxes which are using an email server profile (server side sync). These mailboxes are being monitored and turned into cases automatically using the CRM 2013 SP1 Auto-Create Cases feature and routing rules.
We are having a problem in that when certain people send e-mails to the mailbox, the cases arent getting created. But for others, it always works. For example, myself - I can get a case to be auto created by sending from my email address to any of the monitored queue e-mail address no problem. But my colleague, who is definitely sending to the correct e-mail address (same one as myself), is not having any of his e-mails created into cases (for any of the queue mailboxes).
It is like it is picking certain people to create cases for and not others. Any advice is much appreciated. Thanks