Hello devs,
http://ingenius.com/a-demonstration-of-ice-for-microsoft-dynamics-crm/
In the above link you can find that they have integrated click to dial feature. I need to develop the same feature as whenever a contact number is clicked an application should open in CRM for calling. Please shed some light on this matter.
Also in the above video they have altered the left side column in view, how is it possible to accomplish this in CRM online and onpremise?
Thank you!!!