Hi,
I am unable to conntect to CRM online using the outlook connector in Outlook 2010 since I re-installed my OS (Win 7 Ultimate 32 Bit)
The error i am getting is "unable to authenticate"
This is the log for trying to configure the outllok addin
23:58:08| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 21/12/2012 23:58:06 ===
23:58:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
23:58:08| Info| Client Configuration Wizard Version : 5.0.9690.1992
23:58:08| Info| Client Configuration Wizard LanguageID : 1033
23:58:08|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
23:58:09| Info| Query all rows in profile table
23:58:09| Info| Outlook is initialized
23:58:09|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
23:58:09| Info| Client Configuration Wizard Running Mode : Normal
23:58:12| Info| Configuration file Type : OnPremise.
23:58:12|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
23:58:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
23:58:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAvailableServiceIds
23:58:15| Info| Logon mapi store
23:58:15| Info| Logon admin service
23:58:15|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
23:58:15| Info| Query all rows in msg service table
23:58:15| Info| Adding service id : {9c720efd-c2c2-4a95-886e-63afa7bb5b72}
23:58:15| Info| Adding service id : {4894a328-3110-4265-a1e6-6f7941f5fbd4}
23:58:15| Info| Adding service id : {da09d781-b7e3-4cc3-a7a6-7c82897c2afe}
23:58:15| Info| Adding service id : {e5a3fb8c-538e-4fc0-a057-e7a15cd69793}
23:58:15| Info| Adding service id : {9a8d355b-0e6d-4b2f-adc5-d3a980dcfb24}
23:58:15| Info| Adding service id : {ecef8506-8212-419e-b5a2-606a5c7758bb}
23:58:15| Info| Adding service id : {dfad20f0-b9c0-431f-9118-baf3ffaf50e1}
23:58:15| Info| Adding service id : {43c0599b-a966-4040-82ee-1bcdc50f86ad}
23:58:15| Info| Adding service id : {82ee84da-2be3-4c0e-83cf-55cb17303d3a}
23:58:15| Info| Adding service id : {532925b4-80a8-429b-b42a-9d899ff85098}
23:58:15|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
23:58:15|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
23:58:16| Info| Logon mapi store
23:58:16| Info| Logon admin service
23:58:16| Info| Query crm msg services in msg service table.
23:58:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
23:58:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
23:58:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
23:58:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
23:58:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
23:58:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
23:58:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
23:58:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
23:58:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
23:58:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
23:58:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
23:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
23:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
23:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
23:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
23:59:47| Error| Error connecting to URL: https://disco.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: GetAuthState() - Request Status:
at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.LogonOrgId(String policy, String partner, LOGON_FLAG logonFlag)
at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
--- End of inner exception stack trace ---
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
23:59:47| Error| Error connecting to URL: https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.Passport.IdCrl.IdCrlException: InitializeEx()
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Initialize(String environment)
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.GetLogonManager()
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
00:00:02| Error| Error connecting to URL: https://disco.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.Outlook.ClientAuth.CrmClientAuthException: Authentication was canceled.
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.RetrieveUserCredentialsAndSignIn(Uri endPoint, Credential credentials, Form parentWindow, Boolean retryOnError, IClientOrganizationContext context)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
00:00:02| Error| Exception : Authentication was canceled. at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
00:00:05|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
00:00:05|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
00:00:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
00:00:06| Info| Exit code: Default
00:00:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
00:00:06| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging stopped: 22/12/2012 00:00:06 ===
My username password works fine when connecting via IE 9
I have also had issues applying a recent update to CRM via WU.
today I un-installed the addon using the control panel add/remove programs, rebooted and re-installed a fresh copy of the download.
Thanks,
Rob