Hello everyone, im having a curious problem here, i hava a user that was working fine with the plugin, sync and all, but today, it failed to log in from outlook, he can enter fine over IE with the ame user and password. Its showing a credential error. i tried to resync, also deleted and recreated the organization.
this is the log file
09:55:34| Info| === Se inició el registro del asistente para configuración de Microsoft Dynamics CRM para Outlook: 13/05/2013 9:55:34 === 09:55:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize 09:55:34| Info| Client Configuration Wizard Version : 5.0.9690.3233 09:55:34| Info| Client Configuration Wizard LanguageID : 3082 09:55:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized 09:55:34| Info| Query all rows in profile table 09:55:34| Info| Outlook is initialized 09:55:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized 09:55:34| Info| Client Configuration Wizard Running Mode : Normal 09:55:34| Info| Configuration file Type : OnPremise. 09:55:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo 09:55:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile 09:55:34| Info| Logon mapi store 09:55:34| Info| Logon admin service 09:55:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds 09:55:34| Info| Query all rows in msg service table 09:55:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds 09:55:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded 09:55:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded 09:55:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo 09:55:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm 09:55:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm 09:55:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData 09:55:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls 09:55:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls 09:55:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData 09:55:38|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click 09:55:38|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection 09:55:38|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection 09:55:38|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click 09:56:04| Error| Error connecting to URL: https://disco.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: GetAuthStateEx() - Request Status: at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.LogonOrgId(String policy, String partner, LOGON_FLAG logonFlag) at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName) at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn() --- End of inner exception stack trace --- at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn() at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError) at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials) at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow) 09:56:24| Error| Error connecting to URL: https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: LogonIdentityExWithUI() at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.LogonPassport(String policy, String partner, LOGON_FLAG logonFlag) at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName) at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn() --- End of inner exception stack trace --- at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn() at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError) at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials) at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow) 09:56:42| Error| Error connecting to URL: https://disco.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: GetAuthStateEx() - Request Status: at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.LogonOrgId(String policy, String partner, LOGON_FLAG logonFlag) at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName) at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn() --- End of inner exception stack trace --- at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.RetrieveUserCredentialsAndSignIn(Uri endPoint, Credential credentials, Form parentWindow, Boolean retryOnError, IClientOrganizationContext context) at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError) at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials) at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow) 09:57:03| Error| Error connecting to URL: https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: LogonIdentityExWithUI() at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.LogonPassport(String policy, String partner, LOGON_FLAG logonFlag) at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName) at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn() --- End of inner exception stack trace --- at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn() at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError) at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials) at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
any help could be apreciated