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CRM 2013 Email Router - No Data

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I installed the email router (CRM 2013, Exchange 2010) and it seems to be OK but when I click "Load Data" on the "Users, Queues and Forward Mailboxes" tab of the Email Router Configuration Manager, I don't get any users.  I don't get any error messages, either, so I don't know what the issue is.  I verified that I can access CRM through the configured URL fine without being prompted for credentials (I didn't specify a port because I assumed that it would use the default.  Am I supposed to specify a particular port?).   The configuration published fine with no error or warning messages as well.  Any thoughts?

Thanks


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