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CRM Online Trial/Demo Can't Receive Incoming Email

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Hi experts,

Has anyone tried CRM Online Trial/Demo with Incoming Email ?

I am wondering, I have set up the Server Side Sync Outgoing and Incoming, the results are success at all.

I can send email from CRM to Account email or other user email.

But, weird, I cannot receive the Incoming Email, the email I have checked in Outlook Office 365 is already there, but cannot come to CRM.

But, I tested already and it said successfully in the Mailbox Configuration Setting.

Then, I try using Email Router Exchange Online setting, Test it and success, but again, no incoming email.

I have changed the setting to GMAIL SMTP, as I did in CRM 2013 SP1 OnPremise and it worked in OnPremise, but didn't work in CRM Online.

My question is, why I can send email and test it successfully but no incoming email and is that because of the version? It is CRM Online Trial?

I use System Admin as well during testing.

Thank you for your help.

Thanks.


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