We have different sales people who look after their own customers (Accounts) and they should have no access or be able to see Accounts that they are not the owner of. These records have been assigned to new sales people (sometimes several times) and somewhere down the line someone has shared a record. I now cannot unshare these records which is a problem.
I have tried unsharing these records 1) as the administrator, 2) the owner of the record 3) and the user who it has been shared with but it is stil shared.
Google searches have thrown up options involving sql which is above my CRM skills.
Has anyone else had this problem and solved it?
Thanks