Hi,
Our CRM4 email router has stopped working after a server reboot. It monitors a single shared inbox. We are on UR 13.
Running the tests in the router config manager comes back 100% successful. If you delete SystemState.xml and restart the router service, then it will process everything in the inbox but then stop processing any emails that arrive after that point. I have used the CRM email connector logger and it shows the mailbox is being checked but the new emails are not being found. So it continuously cycles through these 4 entries in the event logs:
- Opening mailbox
- Checking for email messages to process
- There are no more email message to process
- Closing mailbox
SystemState.xml currently has:
<ThresholdDate>2014-08-12T13:17:29.0000000Z</ThresholdDate>
(it's 14:38 at time of writing)
The email agent configuration contains:
<SystemConfiguration>
<MaxThreads>50</MaxThreads>
<MaxThreadExecution>600000</MaxThreadExecution>
<SchedulingPeriod>1000</SchedulingPeriod>
<ConfigRefreshPeriod>5000</ConfigRefreshPeriod>
<ConfigUpdatePeriod>60000</ConfigUpdatePeriod>
<LogLevel>1</LogLevel>
</SystemConfiguration>
<ProviderConfiguration deploymentId="c0df5393-9820-4c49-a696-87d9c75b195b">
<ProviderAssembly>Microsoft.Crm.Tools.EmailProviders.dll</ProviderAssembly>
<LogFile>C:\Program Files\Microsoft CRM Email\Service\The_TeamLog.txt</LogFile>
<LogLevel>3</LogLevel>
<ProviderClass>Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider</ProviderClass>
<CrmServerUrl>http://crm/company</CrmServerUrl>
<CrmSecureServerPort>0</CrmSecureServerPort>
<CrmAuthMode>WindowsAuthentication</CrmAuthMode>
<CrmUser>company\crm4admin</CrmUser>
<CrmPassword>{2A48C4DB-F2BF-48fF-A8EF-20F531EA9BAA}:9Zfgp4jAdn9RZNfOxYumAw==</CrmPassword>
<EmailServer>https://exchange.company.co.uk/EWS/Exchange.asmx</EmailServer>
<EmailAuthMode>WindowsAuthentication</EmailAuthMode>
<EmailUser>company\crm4admin</EmailUser>
<EmailPassword>{2A48C4DB-F2BF-48DF-A8EF-20F531EA9bAA}:dF8rXap1rVhmqktnrmGdtg</EmailPassword>
<EmailAddress>leads@company.co.uk</EmailAddress>
<Target>The Team</Target>
<Direction>Inbound</Direction>
<CacheCapacity>1024</CacheCapacity>
<IsForwardMailbox>false</IsForwardMailbox>
<DeleteEmails>false</DeleteEmails>
<ProcessAndDeleteAllEmails>false</ProcessAndDeleteAllEmails>
<ConnectionTimeout>300000</ConnectionTimeout>
<PollingPeriod>45000</PollingPeriod>
<MaxMessageCount>200</MaxMessageCount>
<MessageExpiry>86400000</MessageExpiry>
<EmailPort>80</EmailPort>
<MoveEmails>true</MoveEmails>
<EmailServerVersion>Exchange2007</EmailServerVersion>
<Protocol>EWS</Protocol>
<AccessCredentialsType>Other</AccessCredentialsType>
<MessageProcessingThresholdDays>-1</MessageProcessingThresholdDays>
<AccessCredentials>Other</AccessCredentials>
<IsUser>false</IsUser>
</ProviderConfiguration>
Trying to figure out why it won't read the new emails. There are less than 200 (MaxMessageCount), they are less than a day old (MessageExpiry). Anytime I make changes to the config.xml though, they get overwritten.
Can anyone help??